Terms & Conditions
Last updated: September 2026
1. About us
indigoseries.com is operated by Indigo Series, based in Colombo, Sri Lanka. By placing an order you agree to these terms. If you do not agree, please do not use the store.
2. Products
We sell famous brands sourced in Sri Lanka and shipped with original tags and a purchase invoice. Product photos are representative; minor variations in colour can occur between screens.
3. Prices and payment
- All prices are shown in US dollars (USD).
- The total at checkout — items plus shipping — is the full amount you pay us. Your card issuer may apply its own fees for international transactions.
- We may correct obvious pricing errors before dispatch; if we do, you can cancel for a full refund.
4. Shipping
- Orders ship from Colombo, Sri Lanka by Sri Lanka Post tracked air parcel and arrive in 7–10 days from dispatch. A tracking number is provided for every parcel.
- Shipping is charged at $18.78 USD per started kilogram, with a 10 kg maximum per order.
- Delivery estimates are made in good faith but postal delays outside our control can occur.
5. Customs
Orders under AUD 1,000 normally enter Australia free of import duty. You are the importer of record; if a charge is levied by Australian authorities, it is your responsibility.
6. Returns and faulty items
Returns are accepted within 14 days of delivery for unworn items with tags attached, as described on the Shipping & Returns page. Due to hygiene reasons, earrings, hair pieces, hosiery, underwear bottoms and swim products cannot be returned. Nothing in these terms limits any rights you have under the Australian Consumer Law, including remedies for faulty or misdescribed goods.
7. Cancellations
You can cancel an order for a full refund any time before it is dispatched. Once posted, the returns process applies.
8. Liability
To the extent permitted by law, our liability for any claim is limited to the amount you paid for the order concerned. We are not liable for delays or failures caused by events beyond our reasonable control.
9. Contact
Indigo Series, Colombo, Sri Lanka — support@indigoseries.com