Privacy Policy

Who we are

Indigo Series ("we", "us") operates indigoseries.com, an online store selling famous brands from Sri Lanka to customers in Australia. This policy explains what personal information we collect, why, and how we handle it. We aim to meet the requirements of the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) for our Australian customers.

What we collect

• Order details: your name, delivery address, email address and phone number, so we can fulfil and deliver your order.
• Payment information: payments are processed by our payment provider. We never see or store your full card number.
• Account details: if you create an account, your email, password (stored hashed) and order history.
• Technical data: basic device and usage information (IP address, browser, pages visited) collected through cookies needed to run the store, such as keeping your cart.

How we use it

• To process, ship and track your orders.
• To share your name, address and order contents with Sri Lanka Post and customs authorities, as required to deliver an international parcel.
• To respond to support requests and handle returns.
• To send order updates by email. We only send marketing email if you have opted in, and every message includes an unsubscribe link.

What we do not do

• We do not sell or rent your personal information.
• We do not share it with third parties except those needed to run the store: payment processing, postal delivery and customs clearance.

Storage and security

Your data is stored on secured servers and access is limited to people who need it to run the store. Because we ship from Sri Lanka, order data necessary for fulfilment is processed in Sri Lanka as well as in Australia by the delivery partner.

Your rights

You can ask us at any time to show you the personal information we hold about you, correct it, or delete it (unless we must keep it for tax or customs records). Email support@indigoseries.com and we will respond within 30 days.

Cookies

We use only the cookies required to operate the store — for example to keep your cart and region between visits. We do not run third-party advertising trackers.